Privacy policy

We take your privacy and the use of your data very seriously when you visit our website. In the following lines you can find out what information we collect and how this information is used and protected.

Legal basis

The EU General Data Protection Regulation, the Data Protection Act 2000 and the Data Protection Amendment Act 2018 serve the right to protection of personal data. We process your data exclusively on the basis of the statutory provisions (GDPR, DSG 2018, TKG 2003).

What information is collected?

When a user visits our website, we collect information about the visit, whereby the user is not personally identifiable. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information about the user’s visit to our website. This includes things such as the date and time of the visit and the pages that were viewed. We sometimes ask some users to voluntarily provide us with personally identifiable information (PII). This information usually includes, but is not limited to, name, e-mail address, postal address and telephone number. We ask you for this information, for example, if your:

  • want to get in contact with us
  • want to make a booking
  • subscribe to our newsletter
  • Want to get information on offers & availability

How is the information used?

Non-personally identifiable information (non-PII) is collected so that we can analyze how our website is used and to improve the content and optimize the service of our Internet offering.

Personal data is collected for analysis and to improve the content of the website and the services we provide to the user.

Dorfchalets owns the data collected and will not pass it on to other companies under any circumstances. We can use the information to get in touch with you. This can be contact by telephone or e-mail, as well as marketing information about special offers, new services or important changes to the website. Our company is hosted on Ionos. This provides us with the online platform through which we can sell our products and services to you.

Your data can be stored via the data storage, the databases and the general applications. You store your data on secure servers behind a firewall. All direct payment gateways offered and used by our company comply with PCI-DSS standards, which are managed by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by our online store and its service provider.

Personal data will also be passed on if required by law or if requested by the judicial authorities or other bodies and institutions. We do not intend to collect sensitive or judicially relevant personal data via our own website.

Within the meaning of Art. 4 of GDPR 2016/679, sensitive data is personal data relating to gender, ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations with a religious, philosophical, political or trade union background, as well as information on health status or sexual orientation. Pursuant to art. 4 of the GDPR 2016/679, data of judicial relevance include personal data that allow the identification of actions based on art. 3, paragraph 1, letters from a) to o) and from r) to u), of D.P.R. no. 313 of November 14, 2002 on the criminal record, the register of administrative penalties for criminal offenses or related proceedings, or the status of accused or suspected within the meaning of articles 60 and 61 of the Code of Criminal Procedure. We recommend that you do not provide such information on our website.

Integration of third-party services & content

  • Google Analytics, Google IP Locator, Google Maps, Google Maps Distance Api, Google reCAPTCHA Owner: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • YouTube content owner: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Social network Facebook Owner: Facebook Inc., Menlo Park, California, USA
  • Social network Instagram Owner: Facebook Inc., Menlo Park, California, USA

Does the website use "cookies"?

Cookies are small pieces of data that are stored in a website visitor’s browser and are usually used to track his/her movements and actions on a website. Yes, our website uses cookies (like any other website), … for the following reasons:

We use cookies for many important reasons, such as:

  • To provide you with an optimal visitor experience and to improve our website for you
  • To monitor and analyze the performance, operation and effectiveness of our website
  • To ensure that our website is secure

Web analysis with Google Analytics

This website uses Google Analytics with the extension “anonymizeIP()”, so that the IP addresses are only processed in abbreviated form in order to exclude direct personal references.

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:


Demographic characteristics

This website uses the “demographic features” function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account.

Google Analytics Remarketing

Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one device (e.g. cell phone) can also be displayed on another of your devices (e.g. tablet or PC). If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on every device on which you sign in with your Google account. To support this function, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create target groups for cross-device advertising. You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account by following this link:

The summary of the data collected in your Google account is based exclusively on your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a GDPR). For data collection processes that are not merged into your Google account (e.g. because you do not have a Google account or have objected to the merging), the collection of data is based on Art. 6 para. 1 lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes. Further information and the data protection provisions can be found in Google’s privacy policy at:

Google Adwords Conversion Tracking

This website also uses Google Conversion Tracking. Google Adwords places a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer’s website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Adwords customer receives a different cookie. Cookies can therefore not be tracked via the websites of Adwords customers. The information collected using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not wish to participate in the tracking process, you can also reject the setting of a cookie required for this – for example, by using a browser setting that generally deactivates the automatic setting of cookies.

You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain“www.googleadservices.com”. You can find Google’s privacy policy on conversion tracking here

Meta Pixel & Conversion Tracking API

To be able to track the actions of users after they have seen or clicked on a Facebook ad, we use the legal basis of your consent in accordance with Art. 6 para. 1 lit. f GDPR. Art 6 (1) lit. a GDPR within our website the “visitor action pixel” of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA). This allows us to evaluate our Facebook ads using the anonymous data collected in this way – we do not see the personal data of individual users, but only the overall impact. According to their data protection information, Facebook links this data to the Facebook account of Facebook users and can thus show them content that matches their interests. A cookie may also be stored on your computer for these purposes. Further information can be found in Facebook’s privacy policy at: https://www.facebook.com/privacy/explanation.

How is your personal information protected?

Dorfchalets uses industry-standard methods and mechanisms, such as firewalls, intrusion monitoring and passwords, to protect electronic data. Finally, access to PII is restricted to a small number of people and on a need-to-know basis.

Links to other websites?

The Dorfchalets website may contain links to other websites. Dorfchalets is neither in control of nor responsible for the content of such websites. This policy does not apply to the privacy policies and data collection practices of non-Villagechalets websites.

How can the correspondence be decided?

Based on the information a user has provided, Dorfchalets can send email correspondence to the user. If you no longer wish to receive information from the village chalets, you can simply unsubscribe via a link in the e-mails. If you would like to view, correct, change or delete personal data that we have about you, you can contact us atinfo@dorfchalets-kaprun.com.